Privacy Policy

hot55 ("we", "us", "our") operates the online gambling platform available at https://hot55.one (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses or registers on our Platform ("you", "your", "Member").

This Privacy Policy sets out in clear, transparent terms: what personal data hot55 collects from you; the purposes for which that data is used; the legal bases on which processing is carried out; the circumstances under which data may be shared with third parties; and the rights you hold in relation to your personal data.

This Policy applies to all Members who access the Platform from any jurisdiction, including — and with specific reference to — Members based in Indonesia, where hot55 primarily operates its services. Indonesian Members are subject to the same data protection standards described herein, and hot55 processes all personal data with reference to internationally recognised privacy principles.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into your membership agreement with hot55.

The following terms have defined meanings throughout this Privacy Policy:

hot55 collects personal data in the following categories. We collect only the minimum data necessary to deliver our services safely and in compliance with applicable regulations.

When you create a hot55 account, we collect: your full legal name, date of birth, residential address, email address, phone number, and a chosen username and password. This information is required to establish and maintain your account.

As part of our KYC obligations, we may collect copies or scans of government-issued identity documents, including your Indonesian National Identity Card (KTP) or passport; proof of address documents such as recent utility bills or bank statements; and, where required, proof of ownership of the payment method used to deposit funds.

To process deposits and withdrawals, we collect details of the payment methods you use, including bank account numbers at BCA, BRI, BNI, Mandiri, CIMB Niaga, or Bank Permata; and e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja. We do not store full card numbers or banking credentials on our servers; payment processing is handled by certified third-party processors.

We record all financial transactions on your account — deposits, withdrawals, bonus credits, and adjustments — as well as your full betting and gaming history across all product verticals (sportsbook, live casino, slots, crash games, and virtual sports). This data is required for account management, dispute resolution, and regulatory compliance.

We automatically collect technical data when you access the Platform, including: IP address, browser type and version, operating system, device type and model, screen resolution, language settings, time zone (defaulting to WIB/UTC+7 for Indonesian users), and session duration. This data is used for fraud prevention, security monitoring, and platform optimisation.

If you contact hot55 via Live Chat, WhatsApp, or email, we retain records of those communications — including the content of messages, timestamps, and any attachments — to handle your query, maintain quality assurance, and protect against fraudulent support requests.

If you use hot55's responsible gaming tools — including deposit limits, loss limits, cool-off periods, or self-exclusion requests — we record your preferences and any self-reported information you provide. This data is treated as sensitive and is accessible only to authorised team members on a strictly need-to-know basis.

hot55 collects personal data through the following channels and mechanisms:

• Directly from you: when you complete the registration form, submit KYC documents, initiate a deposit or withdrawal, contact our support team, or respond to a promotional survey.
• Automatically: through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with any part of the hot55 Platform. See Clause 8 for full details on our cookie practices.
• From third-party verification providers: when we conduct identity checks, age verification, or sanctions screening, our KYC partners may supply additional data points to supplement what you have provided directly.
• From payment service providers: banks and e-wallet operators may share transaction confirmation data, chargeback information, or fraud signals with hot55 as part of payment processing.
• From fraud prevention and analytics partners: third-party fraud detection systems may provide device reputation scores, IP risk signals, and behavioural analytics data to help us identify suspicious activity on the Platform.

hot55 processes your personal data for the following specific purposes. Each purpose is tied to a legal basis described in Clause 6.

hot55 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the membership contract between you and hot55 — including account creation, payment processing, and customer support — is carried out on the basis that it is necessary to perform that contract.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations — including AML record-keeping, KYC verification, and responding to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and product analytics is based on hot55's legitimate interests in operating a safe, secure, and compliant platform, provided those interests are not overridden by your privacy rights.
• Consent: Where processing is not covered by the above bases — specifically, the sending of marketing communications and the use of non-essential cookies — hot55 will rely on your freely given, specific consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

hot55 does not sell your personal data. We may share your data with the categories of third parties described below, and only to the extent necessary for the stated purpose:

To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja, we share the minimum required financial and identity data with our certified payment processing partners. These partners are contractually prohibited from using your data for any purpose other than completing your transaction.

Identity document data is shared with our accredited KYC verification partners to confirm your identity, age, and eligibility to hold a hot55 account. KYC providers are bound by strict data protection agreements and are not permitted to retain your documents beyond the verification period.

Technical data — including IP addresses, device fingerprints, and behavioural signals — may be shared with fraud detection platforms to protect the integrity of the hot55 environment and prevent financial crime.

Some live casino and slot games on hot55 are provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe. Your gaming session data (game ID, bet amounts, outcomes) may be processed by these studios to render the game. These providers operate under their own data protection frameworks and are bound by our platform agreements.

hot55 may disclose personal data to competent authorities, law enforcement agencies, or courts when required to do so by applicable law, or when we have a good-faith belief that disclosure is necessary to prevent financial crime, protect the rights and safety of our members, or respond to lawful legal process.

In the event that hot55 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction, provided the receiving entity agrees to maintain data protection standards no less stringent than those set out in this policy. You will be notified of any such transfer in advance.

hot55 uses cookies and similar tracking technologies to operate essential platform functions, improve your experience, and — where you have consented — deliver relevant promotional content.

You may configure your browser to refuse or delete non-essential cookies at any time. Note that disabling strictly necessary cookies will prevent you from accessing your account and using core platform features. Instructions for managing cookies vary by browser; refer to your browser's help documentation for guidance.

hot55 retains personal data for the periods set out below, after which data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual:

Where you request deletion of your personal data and there is no overriding legal basis for continued retention, hot55 will action the deletion request within 30 days of receipt of a verified request.

hot55 implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the hot55 Platform.
• Encryption at rest for all sensitive data stored in our databases, including financial records and identity documents.
• Role-based access controls ensuring that only authorised hot55 personnel can access personal data, and only to the extent required by their role.
• Two-factor authentication for all internal hot55 systems that store or process member personal data.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Intrusion detection and monitoring systems that generate real-time alerts for anomalous access patterns or data exfiltration attempts.
• Staff training on data protection obligations, phishing awareness, and secure data handling practices, conducted at least annually.

As a hot55 member, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team using the details in Clause 16.

• Right of Access: You may request a copy of all personal data hot55 holds about you. We will respond within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly through your account settings page.
• Right to Erasure: Subject to our legal retention obligations (see Clause 9), you may request that we delete your personal data. This right applies where data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies.
• Right to Restrict Processing: In certain circumstances, you may request that we pause the processing of your data — for example, while a dispute over data accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your objection.
• Right to Withdraw Consent: Where processing relies on your consent — such as receiving marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

hot55 is an adult gambling platform. Access to and use of our services is strictly limited to individuals who are at least 21 years of age. We do not knowingly collect, process, or retain personal data from any person under the age of 21.

If hot55 discovers or is notified that a registered account is held by an individual under 21, we will immediately suspend that account, forfeit any balance in accordance with our Terms & Conditions, and delete all personal data associated with the account, subject to any mandatory legal retention obligations.

If you believe that a minor has accessed or registered on the hot55 Platform, please contact our support team immediately via Live Chat or WhatsApp. We will investigate and take appropriate action without delay.

As an internationally operated platform serving members primarily in Indonesia, hot55 may transfer your personal data to servers or processors located outside Indonesia, including in jurisdictions where data protection laws may differ from those applicable in your home country.

Where such transfers occur, hot55 ensures appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses requiring the recipient to process your data to the same standard as hot55.
• Transfers only to processors that hot55 has vetted and bound by formal data processing agreements.
• Transfers to jurisdictions assessed as providing an adequate level of data protection under applicable international privacy frameworks.

If you would like more information about the specific safeguards applied to any cross-border data transfer, contact our support team at the details provided in Clause 16.

The hot55 Platform does not contain links to third-party websites. All navigation within the Platform remains within the hot55 domain (https://hot55.one). Accordingly, hot55 does not bear responsibility for the privacy practices of any external website you may access independently of the Platform.

Game studios whose products are accessible via the hot55 lobby — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe — operate their gaming engines within the hot55 environment. While these studios may process limited session data to render their games, they do so under agreements with hot55 and are not treated as separate third-party destinations for the purpose of this clause.

hot55 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made, we will notify registered members by email and by displaying a prominent notice on the Platform at least 14 days before the changes take effect.

The revised Privacy Policy will be published on this page with an updated "Last Updated" date at the top. Minor clarifications that do not materially affect your rights or our data processing activities may be updated without advance notice.

Your continued use of the hot55 Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not accept the revised terms, you should cease using the Platform and request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data hot55 holds about you, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the hot55 Platform — the fastest channel for all account and privacy-related queries.
• WhatsApp: +62 811 5500 55 — Indonesian-speaking agents available around the clock.
• Email: [email protected] — for formal data rights requests or non-urgent privacy enquiries. We aim to respond within one (1) business day.

When submitting a formal data rights request (access, rectification, erasure, portability, or objection), please include your registered account username, the specific right you wish to exercise, and any supporting information that will help us locate and verify your records efficiently. hot55 will acknowledge receipt within five (5) business days and resolve the request within 30 days.